Wholesale Operations Representative – Amsterdam
Do you have experience with order book management and shipping against target for customer accounts? Are you an Excel expert and open for a new challenge? We are looking for a Wholesale operations representative to join our fashion client Tommy Hilfiger and Calvin Klein at their country office in Amsterdam. Please note, don’t wait to apply as interviews will be scheduled shortly
In this role, you will become part of the wholesale operations team. This team is ultimately responsible for delivering the highest level of service ensuring the customers receive their goods on time, every time and in the most efficient way. The team is essential to the PVH wholesale business, they are a central point for communication, managing and influencing a wide variety of stakeholders internally and externally in order to deliver operational excellence.
The team is an ambitious, motivated and focused group of people all working hard to achieve the department’s vision, to be the best wholesale operations team in the industry. There is no better time to join them.
Being the key point of contact for the customers;
Facilitating bi-weekly order book management meetings with the Sales Team to go through the delivery and financial status of the independent accounts Order Book;
Owning the assigned Order Book to meet company targets and objectives as well as customers’ expectations;
Maintaining customers’ master data and informing the Senior for updating in WASUP;
Ensuring all Forward orders placed by the sales team have been transmitted correctly by checking the price list, currency and minimum order quantities by delivery date;
Generating and sending order overviews;
Entering and checking customers’ purchase orders when necessary, identifying and reporting any discrepancies that could affect the business;
Ensuring all customer product processing requirements are set up correctly and adhered to;
Working closely with the warehouse in order to monitor the picking, packing and shipping process for all customers;
Organising and monitoring all bookings for the customers that require them;
Compiling and communicating delivery updates on a weekly basis, if required;
Managing and resolving all the customer discrepancies’ on deliveries: shortages/overs;
Placing all stock/markdown orders on behalf of the customer and/or sales team if not possible via the B2B. Otherwise guide the customer to work via the B2B order entry;
Supporting customers with questions regarding B2B, setting up B2B accounts and maintain customer information in the B2B if required;
Working closely with the Credit Control department on credit block/pro forma/payment plan customers;
Ensuring deadlines are met and general administration is completed;
Ensuring the filing system is organised and up to date, making it easily accessible for reference by Wholesale Ops team;
Supporting with other ad-hoc jobs to help support the Wholesale Operations team.
Previous experience working within fashion, wholesale or retail logistics in a similar role /with e-commerce accounts;
Previous experience in SAP is preferred;
Advanced Excel skills and experience of manual and computerised filing systems is preferred;
Experience on working with EDI accounts;
Preferably highly analytical and data driven;
Strong stakeholder management skills and the ability to build relationships with ease;
Commercially astute and a confident decision maker, communicating with impact across all levels;
You will work well with change, being able to quickly adapt and work with pace.
What you can expect from our client:
An international environment which respects diversity, equality, and individuality;
A smart work program that empowers our associates to work from home in the Netherlands, within a flexible schedule;
A beautiful state-of-the-art Campus;
A chance to unwind with weekly social activities.